ContactUs

All you need to know to contact us is on this page.

You will find more information about how to access our services through the links below. If you want to register with the practice as a new patient click here. You can download a copy of the practice leaflet here.

Where to find our surgeries

How to make an appointment

Ask for a home visit

Obtain help in a medical emergency

Use the out-or-hours service

Hospital appointments

Who is who at the practice

Doctors' timetable

Nurses' timetable

Request a repeat precription

Change your address or phone number

Use My Practice Online

How can I contact the practice?

There are several ways that you can contact the practice and you'll find more information about each below:

Call and talk to a receptionist

Telephone us on 61202

Fax us on 62905

Use My Practice Online

By post at Bentham

For medical help when the surgeries are closed telephone 61202

Call and talk to a receptionist

You can call at reception with an enquiry or to make appointments. There is a receptionist on duty at Bentham Surgery from 8.20am to 6.30pm and at Ingleton Surgery from 8.20am to 11.20am. We are closed at weekends and bank holidays and we occasionally close at lunchtimes for staff training.

You can collect prescriptions and medicines from the dispensary at Bentham Surgery.

Telephone us on 61202

We have three telephone lines at Bentham Surgery but they are usually very busy until 11am. Unless it is an emergency or you want to ask for a home visit please wait until after this time. To make it possible for the doctors to plan their work and do their visits earlier, please phone before 10am to ask for a home visit.

We use an automated answering system to make it easier to get through to the practice quickly in an emergency.

We have an answerphone service for repeat prescription requests available 24 hours a day, including weekends (42497). Please use it if you can because it relieves the pressure on our reception team but if you find it difficult to use, you can telephone the surgery and talk to a receptionist to make your request. You can also come to reception at the surgeries at Bentham or Ingleton.

My Practice Online

You can use the links on this web site to book an appointment with a doctor, request repeat prescriptions, or notify us of a change of address. The webpages are secure and password protected to ensure confidentiality. Please ask to register for this service at reception. For more information click here.

xxxx

Our postal address is:

Bentham Medical Practice
Grasmere Drive
High Bentham
Lancaster
Lancashire
LA2 7JP

When the surgery at Bentham is closed

Telephone 015242 61202 if you need medical advice urgently. For more information about how to use the out-of-hours medical service provided by Cumbria Health On Call (CHOC) when the surgery is closed, click here.

Alternatively you can obtain advice from NHSDirect (Tel 0845 4647 or visit www.nhsdirect.nhs.uk).

Fax us on 015242 62905

Faxes are received by our secertarial team and treated with strict confidentiality, but please make sure that you do not type in the wrong number and send the fax to the wrong place.

Alhough email is becoming a favourite means of communication for many, we do not like to use it to discuss confidential matters because we cannot be sure who we are communicating with. It is also difficult to discuss complex medical matters adequately by electronic letter. Lastly, an email to a member of the practice may not be answered quickly enough if the person is on leave or away from the practice.

That is why we do not publish doctors' or nurses' email addresses.

Obtaining investigation and test results

We frequently perform blood test, ecgs (electrocardiographs) and x-rays as part of making a diagnosis or assessing the progress of a patient's condition. You can obtain the results by:

Making an appointment to see the doctor or the nurse who arranged the test for face-to-face meeting or a telephone consulation.

We may contact you when the result becomes available. Your doctor may write to you or ask a receptionist to phone you.

If you have access to your medical records via My Practice Online, you can look up test results there.

Our aim is to make sure that you get all the information about your tests as soon as possible and to ensure that there is no risk of the wrong person getting the results. This is why we sometimes prefer not to give out information over the telephone or by email.

Suggestions and Complaints

We constantly strive to give you the best possible care and attention. If you have any suggestions or are unhappy about any aspect of our services, please ask to see the Practice Manager. She will be happy to discuss your suggestions or criticisms at the earliest opportunity. S he will investigate all complaints promptly and thoroughly and tell you what conclusion is reached and what action is to be taken. If you are not satisfied with the outcome you can obtain further help from the North Yorkshire and York Primary Care Trust.

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