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Open Monday-Friday Branch Surgeries INGLETON WRAY Telephone Enquires Tel: 015242 61202 Repeat Prescriptions Tel: 015242 42497 Surgery Closed Tel: 015242 61202 Out of Hours services are provided by Website updated |
HOW CAN I CONTACT THE PRACTICE?
Call and talk to a receptionist You can call at reception with an enquiry or to make appointments. There is a receptionist on duty at Bentham Surgery from 8.20am to 6.30pm and at Ingleton Surgery from 8.20am to 12:00pm. We are closed at weekends and bank holidays and we occasionally close at lunchtimes for staff training. You can collect prescriptions and medicines from the dispensary at Bentham Surgery.
We have three telephone lines at Bentham Surgery but they are usually very busy until 11am. Unless it is an emergency or you want to ask for a home visit please wait until after this time. To make it possible for the doctors to plan their work and do their visits earlier, please phone before 10am to ask for a home visit. We use an automated answering system to make it easier to get through to the practice quickly in an emergency. We have an answerphone service for repeat prescription requests available 24 hours a day, including weekends (42497). Please use it if you can because it relieves the pressure on our reception team but if you find it difficult to use, you can telephone the surgery and talk to a receptionist to make your request. You can also come to reception at the surgeries at Bentham or Ingleton.
When the surgery at Bentham is closed Telephone 015242 61202 if you need medical advice urgently. You will be put through automatically to Cumbria Health On Call (CHOC) who provide general practice services to our practice when we are closed. They are based in Kendal. Alternatively you can obtain advice from NHSDirect (Tel 0845 4647 or visit www.nhsdirect.nhs.uk). If you think you need an ambulance in an emergency call 999.
Fax us on 015242 62905 Faxes are received by our secertarial team and treated with strict confidentiality, but please make sure that you do not type in the wrong number and send the fax to the wrong place.
Alhough email is becoming a favourite means of communication for many, we do not like to use it to discuss confidential matters because we cannot be sure who we are communicating with. It is also difficult to discuss health matters adequately by electronic letter. Lastly, an email to a member of the practice may not be answered quickly enough if the person is on leave or away from the practice. That is why we do not publish doctors' or nurses' email addresses. |
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