BENTHAM SURGERY
Grasmere Drive
High Bentham
Lancaster
LA2 7JP

Open Monday-Friday
8.00am-6.30pm

Branch Surgeries

INGLETON
High Street
Monday-Friday
8:30am-12:00pm

WRAY
Village Institute
12:00pm Friday
No appointments

Telephone Enquires

Tel: 015242 61202
Fax 015242 62905

Repeat Prescriptions

Tel: 015242 42497
(24 hours/day)
or via
MyPractice Online

Surgery Closed

Tel: 015242 61202

Out of Hours services are provided by
Cumbria Health on Call

Website updated
10 November 2011

HOW DO I GET MEDICAL HELP WHEN THE SURGERY IS CLOSED?

Bentham surgery is closed between 6.30pm and 8am Monday to Friday, and all day at weekends and bank holidays. This time is called "Out of Hours". An emergency general practice service is provided during Out of Hours time by Cumbria Health On Call Ltd (CHOC) which has centres in Kendal, Lancaster and Morecambe and will visit our patients at home if it is necessary. CHOC was formed on 1st April 2009 by the merger of our previous out of hours service, Baycall and Cumbria Emergecy Doctors on Call (CueDoc).

If you need urgent medical or nursing help when the surgery is closed, telephone 61202. Your call will be diverted to the Out of Hours call centre in Kendal where trained staff will talk to you and arrange for a doctor to call you back as soon as possible, usually within 20 minutes. Please be ready to give the following details:

• Name and age of patient
• Address where the patient may be found, with directions if necessary
• Telephone number if possible
• Brief details of the problem and degree of urgency

Hearing impaired people can contact CHOC on 18001 0845 052 4999 (Typetalk).

The doctor may offer you advice, an appointment at one of the Primary Care Centres in Lancaster, Kendal or Morecambe or a visit by a doctor or a district nurse at your home if your medical condition makes it impossible for you to get to one of the Centres. In certain circumstances they may call an ambulance to take you to hospital if that is the best thing for you.

You can also seek advice from NHS Direct by telephoning 0845 4647 or online at www.nhsdirect.nhs.uk

In an emergency you can telephone 999 and ask for an ambulance.

Are any other practice services available out of hours?

You can ask for a repeat prescriptions by leaving a message on our answerphone (015242 42947) 24 hours a day, including weekends.

You can make an appointment, order a repeat prescription or leave a message about your medication or view your medical record confidentially online from any computer connected to the internet at any time. For more information about this service, MyOnline Practice, click here.